Monetary Incentives, Motivational Orientation and Affective Commitment in Contact Centers: A Multilevel Mediation Model
Carlos-Maria Alcover, Maria Jose Chambel, Yolanda Estreder
Journal Of Economic Psychology, vol. 81, 2020, p. .

The Psychological Contract of Call-Centre Workers: Employment Conditions, Satisfaction and Civic Virtue Behaviours
Maria Jose Chambel, Carlos-Maria Alcover
Economic and Industrial Democracy, vol. 32, 2011, p. 115-134.