Article
- Title:
- The Psychological Contract of Call-Centre Workers: Employment Conditions, Satisfaction and Civic Virtue Behaviours
- Authors:
-
Maria Jose Chambel
(U Lisboa)
Carlos-Maria Alcover
(Rey Juan Carlos U)
- Journal:
-
Economic and Industrial Democracy
- Year:
- 2011
- Volume:
- 32
- Pages:
- 115-134
- JEL codes:
-
J22 - Time Allocation and Labor Supply
J28 - Safety; Accidents; Industrial Health; Job Satisfaction; Related Public Policy
L84 - Personal, Professional, and Business Services
M12 - Personnel Management
M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, work arrangemetns, job satisfaction)
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