Title:

The Psychological Contract of Call-Centre Workers: Employment Conditions, Satisfaction and Civic Virtue Behaviours

Authors:

Maria Jose Chambel (U Lisboa)
Carlos-Maria Alcover (Rey Juan Carlos U)

Journal:

Economic and Industrial Democracy

Year:

2011

Volume:

32

Pages:

115-134

JEL codes:

J22 - Time Allocation and Labor Supply
J28 - Safety; Accidents; Industrial Health; Job Satisfaction; Related Public Policy
L84 - Personal, Professional, and Business Services
M12 - Personnel Management
M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, work arrangemetns, job satisfaction)