Title:

Monetary Incentives, Motivational Orientation and Affective Commitment in Contact Centers: A Multilevel Mediation Model

Authors:

Carlos-Maria Alcover (Rey Juan Carlos U)
Maria Jose Chambel (U Lisboa)
Yolanda Estreder (U Valencia)

Journal:

Journal Of Economic Psychology

Year:

2020

Volume:

81

JEL codes:

J33 - Compensation Packages; Payment Methods
M12 - Personnel Management

DOI:

10.1016/j.joep.2020.102307