Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers
Filipa Sobral, Maria Jose Chambel, Filipa Castanheira
Economic And Industrial Democracy, vol. 40, 2019, p. 357-381.

Temporary Agency versus Permanent Workers: A Multigroup Analysis of Human Resource Management, Work Engagement and Organizational Commitment
Maria Jose Chambel, Filipa Castanheira, Filipa Sobral
Economic And Industrial Democracy, vol. 37, 2016, p. 665-689.

Burnout in Salespeople: A Three-Wave Study to Examine Job Characteristics Predictions and Consequences for Performance
Filipa Castanheira, Maria Jose Chambel
Economic And Industrial Democracy, vol. 31, 2010, p. 409-429.