The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction
Pablo Casas-Arce, Sofia M. Lourenço, F. Asis Martinez-Jerez
Journal of Accounting Research, vol. 55, 2017, p. 1051-1088.
Monetary Incentives, Feedback, and Recognition--Complements or Substitutes? Evidence from a Field Experiment in a Retail Services Company
Sofia M. Lourenço
Accounting Review, vol. 91, 2016, p. 279-297.