Title:

The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction

Authors:

Pablo Casas-Arce (AZ State U)
Sofia M. Lourenço (U Lisboa)
F. Asis Martinez-Jerez (U Notre Dame)

Journal:

Journal of Accounting Research

Year:

2017

Volume:

55

Number:

5

Pages:

1051-1088

JEL codes:

C93 - Field Experiments
M31 - Marketing
M41 - Accounting
D21 - Firm Behavior
L25 - Firm Performance: Size, Diversification and Scope, Age, Profit, and Sales