Multichannel Service Failure and Recovery in a O2O Era: A Qualitative Multi-method Research in the Banking Services Industry
João Reis,
Marlene Amorim,
Nuno Melao
International Journal of Production Economics,
vol. 215, 2019, p. 24-33.
An Empirical Analysis of Terrorism: Deprivation, Islamism and Geopolitical Factors
Ana Bela Santos Bravo,
Carlos Manuel Mendes Dias
Defence and Peace Economics,
vol. 17, 2006, p. 329-341.
An Empirical Analysis of Terrorism: Deprivation, Islamism and Geopolitical Factors
Ana Bela Santos Bravo,
Carlos Manuel Mendes Dias
Defence and Peace Economics,
vol. 17, 2006, p. 329-341.
Intertemporal Sustainability of Fiscal Policies: Some Tests for European Countries
Ana Bela Santos Bravo,
António Luis Silvestre
European Journal of Political Economy,
vol. 18, 2002, p. 517-528.