Title:

High Commitment Management Practices Re-examined: The Case of Indian Call Centres

Authors:

Premilla D`Cruz (Indian Institute of Management, Ahmedabad)
Ernesto Noronha (Indian Institute of Management, Ahmedabad)

Journal:

Economic And Industrial Democracy

Year:

2012

Volume:

33

Pages:

185-205

JEL codes:

L84 - Personal, Professional, and Business Services
M12 - Personnel Management
O15 - Human Resources; Human Development; Income Distribution; Migration
Z13 - Social Norms and Social Capital; Social Networks