Artigo

Título:
High Commitment Management Practices Re-examined: The Case of Indian Call Centres
Autores:
Premilla D`Cruz (Indian Institute of Management, Ahmedabad)
Ernesto Noronha (Indian Institute of Management, Ahmedabad)
Revista:
Economic and Industrial Democracy
Ano:
2012
Volume:
33
Páginas:
185-205
Códigos JEL:
L84 - Personal, Professional, and Business Services
M12 - Personnel Management
O15 - Human Resources; Human Development; Income Distribution; Migration
Z13 - Social Norms and Social Capital; Social Networks
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