Título:

Competition and Firm Service Reliability Decisions: A Study of the Airline Industry

Autores:

Chen Zhou (U South Carolina)
Paulo Albuquerque (INSEAD)
Rajdeep Grewal (U South Carolina)

Revista:

Journal Of Marketing Research

Ano:

2021

Volume:

58

Número:

2

Páginas:

377-399

Códigos JEL:

L13 - Oligopoly and Other Imperfect Markets
L93 - Air Transportation