Title:

Competition and Firm Service Reliability Decisions: A Study of the Airline Industry

Authors:

Chen Zhou (U South Carolina)
Paulo Albuquerque (INSEAD)
Rajdeep Grewal (U South Carolina)

Journal:

Journal Of Marketing Research

Year:

2021

Volume:

58

Number:

2

Pages:

377-399

JEL codes:

L13 - Oligopoly and Other Imperfect Markets
L93 - Air Transportation