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Article
Title:
Users as Service Innovators: The Case of Banking Services
Authors:
Pedro Oliveira
(
U Católica Portuguesa
) (
U Católica Portuguesa
)
Eric von Hippel
(
MIT
)
Journal:
Research Policy
Year:
2011
Volume:
40
Pages:
806-818
JEL codes:
G21 - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
L84 - Personal, Professional, and Business Services
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