Author

Name:
Sofia M. Lourenço
Educations:
Ph D: Harvard University, Ciência Empresariais, 2010
Master: ISEG, Universidade Técnica de Lisboa, Gestão, 2005
Bachelor: ISEG, Universidade Técnica de Lisboa, Gestão, 2003
e-mail:
slourenco@iseg.ulisboa.pt
REBIDES institution:
Universidade de Lisboa - Instituto Superior de Economia e Gestão (2015)
Articles 2:

The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction
Pablo Casas-Arce, Sofia M. Lourenço, F. Asis Martinez-Jerez
Journal of Accounting Research, vol. 55, 2017, p. 1051-1088.

Monetary Incentives, Feedback, and Recognition--Complements or Substitutes? Evidence from a Field Experiment in a Retail Services Company
Sofia M. Lourenço
Accounting Review, vol. 91, 2016, p. 279-297.

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