Título:

The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction

Autores:

Pablo Casas-Arce (AZ State U)
Sofia M. Lourenço (U Lisboa)
F. Asis Martinez-Jerez (U Notre Dame)

Revista:

Journal of Accounting Research

Ano:

2017

Volume:

55

Número:

5

Páginas:

1051-1088

Códigos JEL:

C93 - Field Experiments
M31 - Marketing
M41 - Accounting
D21 - Firm Behavior
L25 - Firm Performance: Size, Diversification and Scope, Age, Profit, and Sales