Title:

Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers

Authors:

Filipa Sobral (U Lisboa)
Maria Jose Chambel (U Lisboa)
Filipa Castanheira (U Nova)

Journal:

Economic And Industrial Democracy

Year:

2019

Volume:

40

Number:

2

Pages:

357-381

JEL code:

J22 - Time Allocation and Labor Supply