Article

Title:
The Psychological Contract of Call-Centre Workers: Employment Conditions, Satisfaction and Civic Virtue Behaviours
Journal:
Economic And Industrial Democracy
Year:
2011
Volume:
32
Pages:
115-134
JEL codes:
J22 - Time Allocation and Labor Supply
J28 - Safety; Accidents; Industrial Health; Job Satisfaction; Related Public Policy
L84 - Personal, Professional, and Business Services
M12 - Personnel Management
M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, work arrangemetns, job satisfaction)
Back