Title:

Users as Service Innovators: The Case of Banking Services

Authors:

Pedro Oliveira (U Católica Portuguesa) (U Católica Portuguesa)
Eric von Hippel (MIT)

Journal:

Research Policy

Year:

2011

Volume:

40

Pages:

806-818

JEL codes:

G21 - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
L84 - Personal, Professional, and Business Services